When an emergency happens, speed and coordination save lives. VIPER is the Computer-Aided Dispatch (CAD) system that allows you to manage, dispatch and monitor emergencies in real time from a single platform.
Developed by emergency specialists, VIPER transforms how command centers and field teams work together, reducing response times and increasing operational efficiency.
How it works
Instant detection and logging. Receive calls, automatic alerts or field reports directly from the scene. Classify the incident by type, severity and location.
Intelligent dispatch. VIPER automatically identifies the nearest available resources, optimizing routes and prioritizing response.
Real-time coordination. Monitor the location, status and progress of every unit or vehicle on a dynamic map. Send automatic updates to field teams through VIPER georeferencing.
Complete documentation and traceability. Record every event, decision and communication, generating automatic reports for audits and continuous improvement.
Main benefits
Up to 30% faster response times. Dispatch is optimized with proximity and priority algorithms.
Full control from the command center. View resources, incidents and routes in real time.
Full integration with the VIPER suite. Connect with other modules, including VIPER MASS, for 360° emergency management.
Multi-agency and scalable. Ideal for anything from a single station to full regional networks.
1) CAD - Computer-Aided Dispatch Ecosystem
A complete dispatch management system built to support alarm-center operators for fire departments, ambulances, public safety agencies and emergency response services in general.
With VIPER, organizations can rely on operational protocols and dispatch guidelines configured directly in the system, ensuring a fast, accurate and fully coordinated response to any emergency.
All the functions you need in a CAD (Computer Aided Dispatch)
A complete computer-aided dispatch system.
Real-time vehicle status and driver management
Vehicle configuration by equipment and operational capabilities
Multiple options for georeferencing incidents
Management of multiple simultaneous and scalable emergencies
Multiple operators connected per account in real time
Automatic dispatch suggestions based on configured protocols
Unit georeferencing and GPS tracking
Complete incident tracking and detailed logging
Integration between organizations for mutual aid
Operational reports and statistics
Web-based tone console
Self-service system administration
Fast implementation and low activation cost
Forget expensive licenses, complex servers and complicated data networks. With VIPER, we configure your account in less than 48 hours and you can keep using the same computers you already have. Just contact us.
Our monthly subscription model gives your operation the flexibility it needs. Initial setup and training are also included at no additional cost.
2) VIPER Management
VIPER Management is a complete fire personnel management system covering recurring records and documents while providing advanced control tools and operational statistics.
Fire departments can eliminate manual records, work with real-time information, receive automatic alerts, keep continuous oversight and avoid errors caused by duplicated or missing critical data.
A 100% web platform, fully configurable for each organization and integrated with VIPER dispatch and VIPER MASS notifications.
Management modules
The system is made up of several modules that communicate with one another and can be implemented separately or together according to each institution's needs.
Allows you to control and record personnel access and presence inside the facilities.
An easy-to-implement web platform with complete records.
The alarm center can see available teams and personnel availability by specialty in real time, ensuring faster and more coordinated responses.
3) VIPER A BORDO
An application designed for use aboard first-response vehicles. It allows teams to track vehicle locations in real time and send and receive messages directly with the communications center. It was designed mainly for tablets, but it also works on compatible Android phones, especially large-screen ones.
Software designed for the vehicle tablet
While en route, the operator can see hydrant locations, other vehicles already on scene and units heading in for support. Outside your jurisdiction? Exchange information with the center over the data network without interruptions.
Usability-focused design
The interface is designed for easy and safe use while traveling to an incident, with intuitive icons and commands built for operational environments.
Standard hardware
Works on any Android device with internet access, with no special hardware required.
VIPER A BORDO features
Emergency operational information
Incident type, address and assigned units.
Your own location and the whole fleet on the map.
Complementary information layers
Hydrants, automated external defibrillators (AEDs) and emergency plans of buildings near the incident.
Official, up-to-date hydrant information provided by water utilities.
AEDs from the Chilean Ministry of Health (MINSAL) registry.
Infrastructure information through the partnership with Smertec in Chile.
Additional custom layers based on each client’s requirements.
Dispatch and navigation
Direct integration with the VIPER CAD dispatch system.
Status codes sent with buttons.
Routing with real-time traffic via Waze and Google Maps.
Tracking and operational management
Live unit status to control fleet availability.
Integration with other systems, such as online clinical records.
100% web-based monitoring, scalable and configurable.
Implementation
Fast implementation, easy adoption and training.
Where it is used
Fire departments
Ambulances
Vehicles on the road
Public safety
4) Emergency notification app
An app that turns your smartphone into a modern pager, inspired by classic alert devices. It delivers emergency notifications with a distinct visual design and differentiated sounds built for fast, effective response.
A different app
Only what matters
It is not a chat or a social network. It is a direct and personal notification system, so you are only informed about what truly matters and nothing else.
One sound is enough
Just hearing the alert tone is enough to know the type and severity of the emergency. Custom sounds for each category make immediate response easier.
All the information in one place
When an alert arrives, the app shows every detail you need: maps, supporting documents, landmarks, access routes and operational information.
Available on all platforms
VIPER is available on all platforms and operating systems, always updated and ready to use.