Get in touch
+56 9 2611 8960
Get in touch
+56 9 2611 8960
VIPER MASS is an emergency mass notification system (EMNS) developed in Chile for Latin America. It allows organizations to communicate critical alerts to all relevant stakeholders and coordinate immediate responses to emergencies, operational failures or institutional crises. It is fully adaptable to any type of company or institution, regardless of size or industry.
Designed to help organizations maintain business continuity during crises, VIPER MASS sends simultaneous key messages through multiple channels, including the VIPER App, WhatsApp, SMS, voice calls and email, to thousands of users, ensuring the right information reaches the right people in seconds.
Critical infrastructure, energy, mining, aviation, airports, healthcare, hospitals, education, corporate environments, industry, shopping centers and more.
Built for organizations where even one minute of disruption creates major impact. VIPER MASS safeguards operational continuity in sectors such as energy, transport, telecommunications, mining and basic sanitation, allowing technical teams to be alerted and mobilized in the event of outages, failures or operational incidents.
Example: coordinate maintenance teams in real time at a power plant, subway system or airport, or activate contingency protocols during network failures or public service interruptions.
It enables emergency protocols to be activated and response teams to be coordinated in the face of fires, natural disasters, electrical failures or large-scale events.
From municipal risk management centers to regional civil defense agencies, VIPER MASS ensures fast, traceable and effective communication between authorities, brigades and the community.
Ideal for coordinating evacuations, preventive road closures or emergency drills with a single click.
Meets the highest international standards for business continuity and operational risk management.
VIPER MASS allows IT, security, operations and corporate communications teams to be notified instantly in the event of cyberattacks, system outages or emergencies at branch locations.
It provides full traceability for regulatory audits, including frameworks such as Basel III and ISO 22301, and helps reduce the impact of contingencies on customer service and company operations.
Makes it easier to manage evacuations, medical emergencies, security incidents and extreme weather events.
Universities, hospitals, stadiums, shopping centers and event venues can send simultaneous alerts to thousands of people, students, staff or visitors, and confirm message delivery in real time.
For example, during an emergency on a university campus, at a subway station or at an air terminal, VIPER MASS helps coordinate security teams and keep the whole community informed within seconds.
Developed by firefighters and emergency specialists, with more than 10 years of experience. Local support across Latin America. Competitive pricing compared with global solutions.
High adaptability to local contexts and national regulations.
// VIPER MASS EMNS
Multichannel alerts in 19 seconds via App, SMS, Voice, WhatsApp and Email, with two-way confirmation and an audit log. Activate the key people in your organization so they take on their responsibilities right away.
Cardiac arrest or stroke alert to the resuscitation team and emergency department leads across the facility.
Activates the emergency coordinator, floor leads and response brigades to evacuate patients by area.
Gas leak or chemical spill: alerts hospital security, the hygiene coordinator and the environmental lead.
Notifies the on-call coordinator and assigns the available physician immediately, with no manual steps.
The ambulance crew calls ahead en route: the emergency lead and resuscitation team get ready before the patient arrives.
Silent alert to the security lead and shift supervisors, without escalating the situation.
Silent alert to school leadership, the security coordinator and guards to trigger the protocol without causing panic.
Simultaneous instructions to all teaching staff and classroom leads to carry out the emergency lockdown.
Activates the evacuation coordinator and campus zone leads.
Alerts the nursing staff and the person in charge of the nearest AED.
Immediate notice to school leadership, the security lead and the coordinator liaising with law enforcement.
Simultaneous safety instructions to every staff member responsible for students.
Simultaneous alert to the control tower supervisor, airport fire coordinator, on-duty physician and security lead.
Activates the airport security coordinator and access leads to apply the protocol.
Alerts the internal coordination team (gate leads, zone leads and security leads) to run the protocol.
Activates the fire coordinator and the environmental lead.
Alerts the ground team (medical, fire and operations coordinator) before the aircraft lands.
Runway, lighting or ILS: immediate notice to the maintenance lead and operations coordinator.
Earthquake, tsunami or flood: immediate alert to municipal emergency coordinators, social services leads and EOC staff to trigger the protocol.
Activates municipal brigade coordinators and the leads for at-risk zones.
Calls in every coordinator and department head responsible for emergency management at once.
Alerts department heads and technical teams to coordinate the internal response.
Alerts the evacuation coordinator and floor leads to guide staff out.
March, concert or match: real-time alerts to security coordinators and zone leads across the event.
Silent alert to the security lead and access leads, without alarming the public.
Simultaneous alert to store managers, the emergency coordinator and zone leads to carry out the evacuation.
Activates the first-aid coordinator and the person in charge of the nearest AED.
Alerts the operations manager and security coordinator for closure and precautionary evacuation.
Child or older adult: simultaneous alert to the security lead and the leads at every entrance.
Activates security coordinators and occupancy leads for each zone.
Automatic alert to the fleet coordinator and shift supervisor to locate the driver and act.
Alerts the fleet manager and operations coordinator to trigger the rescue and replacement protocol.
Notifies the HSE coordinator and operations lead to trigger the protocol and contact the authorities.
Activates the emergency coordinator and zone leads for evacuation and the fire brigade.
Mass message to every active driver in the area, sent through the fleet coordinator.
Early warning to the operations lead and route coordinators to reassign and protect the fleet.
Immediate alert to the emergency coordinator, zone leads and firefighting brigade leads.
Simultaneously activates the emergency coordinator, the brigade lead and the liaison with the external fire department.
Alerts the HSE coordinator and environmental lead to trigger the protocol and notify the regulator.
Alerts the rescue coordinator and field team leads to mobilize.
Alerts the operations lead and area coordinators for a staged evacuation.
Activates the medical coordinator and the contracts lead for care and legal communications.
Immediate alert to the shift supervisor and control center coordinator to trigger the contingency plan.
Alerts the field coordinator and crew lead to clear the area and carry out the rescue.
Alerts the operations manager and area coordinators to coordinate the response and public communications.
Activates the rescue coordinator with the crew's last recorded position.
Storm, wind or flood: precautionary activation of the field coordinator and at-risk zone leads.
Silent alert to the security lead and the incident response coordinator.
Immediately activates the forest brigade coordinator, the fire department and the area forestry lead.
High winds or extreme drought: early warning to the field operations coordinator and crew leads.
Alerts the first-aid coordinator and rescue lead with the last known location.
Alerts the logistics coordinator and crew leads for an orderly exit as the fire advances.
Calls in the technical coordinator and the lead for each stand to contain it right away.
Alerts the maintenance lead and safety coordinator to respond in the field.
Immediate alert to the rescue coordinator, shift supervisor and brigade leads.
Alerts the evacuation coordinator and sector leads for a controlled exit with personnel confirmation.
Simultaneous notice to every zone lead and perimeter lead to follow the safety protocol.
Alerts the medical coordinator and operations lead to halt work and respond to the emergency.
Lightning storm or mudslide: alerts the operations coordinator and on-shift supervisors to trigger the protection protocol.
Alerts the HSE coordinator and environmental lead to contain it and notify the mining authority.
Simultaneous alert to the emergency coordinator, the in-house brigade lead and zone leads.
Alerts the safety coordinator and plant manager to stop production and evacuate.
Alerts the medical coordinator and line lead to stop the line and assist the worker.
Immediate alert to the on-shift maintenance lead and operations coordinator to trigger the contingency plan.
Simultaneous alert to zone coordinators for an orderly exit of employees and contractors.
Simultaneous alert to the emergency coordinator, floor wardens and response team to lead the evacuation and confirm everyone at the assembly point.
Immediately convenes the crisis committee, CISO, IT manager and legal team through channels independent of the compromised corporate network.
Calls in managers and the leads of every critical area at once to take on their roles.
Alerts the first-aid responder and the person in charge of the nearest AED.
Silent alert to the security lead and access control leads, without alarming employees.
Alerts HR and travel management to locate each person and confirm their status.